Last Updated: [01/10/26]
Welcome to Aazeahouse. These Terms & Conditions apply to your use of our website and to all purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.
This website is operated by Aazeahouse, based in the United Arab Emirates.
For any questions regarding these Terms & Conditions or an order placed through our website, please contact us at info@aazeahouse.com.
We make every effort to display our abayas, colours, fabrics, embellishments and product details as accurately as possible.
Please note that colours may appear slightly different depending on your device, screen settings and lighting. As many of our garments feature delicate fabrics, embroidery, sequins, rhinestones or other decorative details, minor variations may occur between individual pieces.
Measurements and sizing information provided on our website are intended as a guide.
All prices displayed on our website are shown in AED (United Arab Emirates Dirhams) unless otherwise stated.
Prices may be changed at any time without prior notice. However, changes will not affect orders that have already been confirmed.
Any applicable taxes, delivery charges or other fees will be displayed during checkout where applicable.
By placing an order through our website, you confirm that the information you provide is accurate and complete.
After placing your order, you will receive an order confirmation. This does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where necessary, including in cases of:
- Incorrect product or pricing information
- Payment issues
- Suspected fraudulent activity
- Product unavailability
- Errors affecting stock availability
If payment has already been taken for an order that we are unable to fulfil, the appropriate refund will be arranged.
Payment must be made using one of the payment methods available at checkout.
All payments are subject to authorisation and verification by the relevant payment provider.
We are not responsible for delays caused by banks, card providers or third-party payment processors.
We offer delivery to locations specified on our website.
Estimated delivery times are provided as a guide and may vary depending on the destination, courier service, customs procedures, public holidays or circumstances outside our reasonable control.
International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.
Customers are responsible for providing a complete and accurate delivery address.
Returns and exchanges are subject to our **Returns & Refund Policy**.
Items must meet the conditions stated in that policy to qualify for a return or exchange.
Items that have been worn, washed, altered, damaged, stained, perfumed or otherwise used may not be eligible for return.
For hygiene and quality reasons, garments should be tried on carefully and returned in their original condition with all applicable tags and packaging.
Any restrictions relating to customised, personalised, altered, made-to-measure, sale or clearance items will be stated in our Returns & Refund Policy and/or on the relevant product page.
Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer protection laws.
If you receive an incorrect, damaged or faulty item, please contact us as soon as reasonably possible at info@aazeahouse.com and provide your order number, details of the issue and photographs where appropriate.
We will review the matter and advise you of the available resolution.
Care instructions may vary depending on the fabric, embroidery and embellishments used.
Customers should follow the care instructions provided with the garment or displayed on the relevant product page.
We cannot accept responsibility for damage resulting from improper washing, ironing, dry cleaning, storage or handling.
Promotional offers and discount codes may be subject to additional conditions.
Unless otherwise stated, discount codes cannot be exchanged for cash or combined with other promotional offers.
We reserve the right to amend, suspend or withdraw promotional offers where reasonably necessary.
All content on this website, including our brand name, logo, photographs, product images, designs, descriptions, graphics and written content, is owned by or licensed to Aazeahouse, unless otherwise stated.
Content may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
We aim to keep our website available and accurate, but we cannot guarantee uninterrupted or error-free access.
We may update, suspend or modify parts of the website when necessary for maintenance, security, improvements or other operational reasons.
To the extent permitted by applicable law, Aazeahouse will not be responsible for indirect or consequential losses resulting from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits liability where it cannot legally be excluded or limited.
Your personal information will be handled in accordance with our **Privacy Policy**.
Please review our Privacy Policy for information about how we collect, use, store and protect personal information.
We may update these Terms & Conditions from time to time. The latest version will be published on our website together with the date it was last updated.
Your use of the website and any purchases made after changes are published will be subject to the applicable Terms & Conditions.
These Terms & Conditions are governed by the applicable laws of the **United Arab Emirates**, subject to any mandatory consumer protection rights that may apply.
Any disputes will be handled in accordance with applicable UAE laws and the jurisdiction of the relevant UAE courts, unless otherwise required by law.
If you have any questions regarding these Terms & Conditions, an order or our products, please contact:
Email: info@aazeahouse.com
Telephone/WhatsApp:+971555596042
Location: United Arab Emirates
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